Following formation of the contract, Next shall continue to own any goods ordered until it has received payment in full from you, even though the goods may have already been delivered to you.
Purchases from Next Online including transactions on your nextpay or Directory Card in-store will be charged the day the goods are despatched/purchased in-store.
See RETURNS section for details of how to return goods to us.
We cannot accept substitute or alternative items by way of returns nor are we able to send them back to you, so please look closely at the items you return to us.
If goods are lost or damaged in transit, we may charge you, or not refund to you, amounts that are attributable to the loss or damage.
For security reasons, until you have placed an order for goods, received your first statement and a payment has been received for those goods, you will be unable to order gift cards.
For security reasons we may restrict the volumes of certain items to be sold in any one transaction.
Accepting returned goods and/or crediting an account does not constitute a waiver of our right to charge an investigation fee.
For full details of your rights under the Consumer Protection Regulations, please contact your Citizens Advice Bureau or a Solicitor.